Wednesday, September 9, 2009
Last week was a very exciting time to start working at the hotel. We had many events going on and it really required all of the staff"s help in different parts of the hotel.
While helping in catering I assisted another coworker in setting up signs around the hotel directing guests to their destination. I loved that everyone stayed late in order to help with the event. It is very nice to know that you are working in a team and everyone's efforts are appreciated. I know in college they always told us that working in groups helped develop one's sense of "team work" and getting a project done together was everyone's job even if you had to help someone else with their part in the project. This is a good example of how it relates to the real world. Even though helping catering with an event might not be your "part of the project" but running a flawless hotel needs everyone's 110% participation.
I was also able to attend my first meeting. The General Manager goes over a few things with members of each department every-morning. They go over things like events that are happening in the hotel, some problems the day before and how they were handled, they recognize employees for their hard work by giving out prizes and my favorite part: reading customer letters to the hotel. This really gets us excited to start work seeing how we make a difference in peoples lives by creating such a wonderful hotel. By talking about what is going on during the day we can all be on the same page. This goes right along with my "team work" entry. If everyone is on the same page, we can all help each other however possible and continue to make the hotel such a wonderful place for its guests and employees.
Tuesday, September 1, 2009
Today was my first day of work at the hotel. While I was not able to work on any projects, I meet many welcoming staff members in various departments of the hotel. I found out that I will be working in catering, sales as well as human relations departments while doing my internship at the hotel.
Everyone was extremely friendly and I learned that they have had several interns in the past who have done exceptional jobs, I have some big shoes to fill!
Most of my day was spent doing an orientation with the learning and development manager. He went over a power point with me that featured: a welcome note from the Managing Director, a safety and security checklist, general facts about the hotel, a brief history of the hotel and its owner (the Irvine company). I learned about the company's mission statement, vision, and values as well as the hotels "service standards."
Being a 5 diamond hotel (for the past 18 years actually!) they have a level of standards that surpass most luxurious hotels. This is something that I had learned about in my hospitality class that I was able to relate to what he told me. The hotel cares about its guests and wants them to come back over and over again while creating unforgettable memories. They do this by making sure everything is perfect and going above and beyond to provide an exceptional service to every guest that stays at the Island Hotel. One way they do this is by keeping a quest log with information about loyal customers about their needs and preferences. By doing this, the hotel is able to anticipate what they will want when they want it before they are even able to ask for this.
I am so excited to learn more and be of some assistance to as many people as possible while I am there!