Everyone was extremely friendly and I learned that they have had several interns in the past who have done exceptional jobs, I have some big shoes to fill!
Most of my day was spent doing an orientation with the learning and development manager. He went over a power point with me that featured: a welcome note from the Managing Director, a safety and security checklist, general facts about the hotel, a brief history of the hotel and its owner (the Irvine company). I learned about the company's mission statement, vision, and values as well as the hotels "service standards."
Being a 5 diamond hotel (for the past 18 years actually!) they have a level of standards that surpass most luxurious hotels. This is something that I had learned about in my hospitality class that I was able to relate to what he told me. The hotel cares about its guests and wants them to come back over and over again while creating unforgettable memories. They do this by making sure everything is perfect and going above and beyond to provide an exceptional service to every guest that stays at the Island Hotel. One way they do this is by keeping a quest log with information about loyal customers about their needs and preferences. By doing this, the hotel is able to anticipate what they will want when they want it before they are even able to ask for this.
I am so excited to learn more and be of some assistance to as many people as possible while I am there!