Tuesday, September 1, 2009


Today was my first day of work at the hotel. While I was not able to work on any projects, I meet many welcoming staff members in various departments of the hotel. I found out that I will be working in catering, sales as well as human relations departments while doing my internship at the hotel.

Everyone was extremely friendly and I learned that they have had several interns in the past who have done exceptional jobs, I have some big shoes to fill! 

Most of my day was spent doing an orientation with the learning and development manager. He went over a power point with me that featured: a welcome note from the Managing Director, a safety and security checklist, general facts about the hotel, a brief history of the hotel and its owner (the Irvine company). I learned about the company's mission statement, vision, and values as well as the hotels "service standards."

Being a 5 diamond hotel (for the past 18 years actually!) they have a level of standards that surpass most luxurious hotels. This is something that I had learned about in my hospitality class that I was able to relate to what he told me. The hotel cares about its guests and wants them to come back over and over again while creating unforgettable memories. They do this by making sure everything is perfect and going above and beyond to provide an exceptional service to every guest that stays at the Island Hotel. One way they do this is by keeping a quest log with information about loyal customers about their needs and preferences. By doing this, the hotel is able to anticipate what they will want when they want it before they are even able to ask for this. 

I am so excited to learn more and be of some assistance to as many people as possible while I am there! 



  1. Sounds like you are ready to make the most of your experience there at the Islands Hotel. Learn lots, have fun and be safe! Love - Mom

  2. Hey Lauren,

    How are you doing? It is great to learn that you are working for the hotel industry as well. That is pretty exciting that you are working for a 5 diamond as well. How is training going? It has been pretty intense with my training. I am on my own this week, so it should be really interesting. Goodluck with work this week...Let me know how it goes..Take care Lauren!

  3. Hey Lauren,

    Sounds like an awesome internship! The hotel industry is a great one to be gaining experience in! Especially seeing as the property you are interning at is a 5 diamond one! Wow! My first day was similar to yours in that I did not immediately begin working on any projects or such, but it was more of an orientation of the organization and introducing me to the staff etc.

    Hope it continues to go well!



The purpose of this blog is to document a college internship experience. Content published on this blog represents the author's ideas, opinions and experience. This does not necessarily represent the views of the internship organization.